18. Allow Room To Grow

In your business processes and systems documentation, allow room to grow. Your business will evolve over time, and your processes and systems need to be able to sustain this change. Make each process scalable and write your documentation with your future growth in...

17. Go Visual

Whenever possible, use visuals in your documentation. A graph or diagram explains a process instantly at a glance so that there’s no confusion over terminology. A great way to document your processes is by using mind maps. A mind map allows you to present a...

16. Do You Have A Style Guide?

Some companies write a style guide. This is a manual that explains how communications should be made in a detailed way. A style guide might cover, for example, how you write emails to customers, what to say on the phone to clients, and words and phrases to use/avoid...

9. SMART – Goals and Milestones

In this segment, we are going to be looking at business planning. Today we are going to be looking at SMART goals. That stands for: Specific, Measurable, Attainable, Relevant, Time-Bound So in other words, make sure your goals are specific and locked into a deadline....

13. Find Out What People Do on Your Site

The cost of doing business today. Often I get asked what does it take to be successful in today’s business landscape.  Either for people just starting out or looking at expanding.  My answer is relatively always the same.  The cost of doing business today is...